After-sales/Service
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HOTLINE & ONLINE SUPPORT
RELIABLE & EFFICIENT
Rapid top-class customer support has always been extremely important at WGM, and is delivered at a high quality level.
HOW IS IT POSSIBLE TO GUARANTEE THE QUALITY OF THE WGM HOTLINE & ONLINE SUPPORT?
●Worldwide service network – 16 engineers & 10 subsidiaries / agencies & software technicians in subsidiaries / agencies
●Rapid support in the event of a fault
●High training and quality standard of our service technicians
Furthermore, in 2020 WGM expanded the KOREA agencies who can help to sell machine meanwhile to assistant WGM develop the machines’ technology
HOW DO I GET IN TOUCH WITH WGM TELEPHONE AND ONLINE SUPPORT?
WGM takes care of your concerns as quickly as possible. Here, we provide you with an overview of how you can access WGM support and at what times:
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Technical support for WGM machines (online service) |
Technical support for WGM software |
Installation/connection establishment/maintenance for the online support |
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Telephone |
Monday 8:30 - Friday 21:00 hrs (CHN) Tel.: +8618660431138 |
Monday - Friday 8:30 – 22:00 hrs (CHN) Tel.: +8618663713068 |
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weili001@weiliglass.com |
Weili009@weiliglass.com |
Weili109@weiliglass.com |
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Standby service for urgent cases outside of office hours: |
Saturday 8:30 - 22:00 hrs (CHN) Sunday8:30 - 22:00 hrs (CHN) Tel.: +8618660431138 |
Saturday 8:30 - 22:00 hrs (CHN) Sunday 8:30 - 22:00 hrs (CHN) Tel.: +8618663713068 |
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1-1407 Meilin Mansion Wuyingshan Middle Road Tianqiao district Jinan city Shandong province China
Phone number：+8618660431138/18663713068
Email:weili001@weiliglass.com;weili009@weiliglass.com
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