FAQ

FREQUENTLY ASKED QUESTIONS

Here you will find answers to frequently asked questions concerning our products and services.

If you should not find an adequate answer to your question, please send us your question directly. You will be informed by e-mail as soon as the answer is online.

How do I find the WGM Business Portal?

The WGM Business Portal can be reached via the web browser under the address or via this website

I need help with a software problem, who can I turn to for help?

Our service team will be happy to help you under the phone number:+8618663713068 or or via this website at Service.

What happens in case of a stand-still of my machine or plant?

WGM has a world-wide network. Directly contact the agent in your country to receive support from our local service department.

How can i get the technical support in China?

By phone under +8618660431138

I need spare parts, who should i contact?

Please contact email: wei109@weiliglass.com or your closest agency

How long is the warranty period of my spare parts?

The warranty period amounts to six months upon arrival of the spare part at the client’s. For used spare parts, the warranty period amounts to three months upon arrival of the spare part at the client’s.

I am not a WGM customer yet but i owe a used WGM machine and would like to buy the spare parts, how do I proceed?

Please send email here:weili109@weiliglass.com

What shipping modes are available for me?

Economy, Express, Saturday delivery and Special transport on request, Self-pick-up